General Conditions of Sale
We invite you to review the general contracting conditions that regulate the offer and contracting of products and services of the BENIFALLET COUNCIL through the online platform included on this website.
The person using this website is bound by these conditions, so we recommend that you read them carefully. If you do not agree with the general contracting conditions, you must leave this website.
1. PRELIMINARY PROVISIONS
The present contracting conditions apply to all sales of AJUNTAMENT DE BENIFALLET (hereinafter “Entity”) that have been made through the websites: http://turismebenifallet.cat
https://www.benifalletcordelebre.cat/entrades
When making a contract, you guarantee us that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
Orders can only be made to purchase tickets or merchandise without the intention of resale.
We reserve the right to cancel fraudulent, false or speculative contracts as well as those that have been requested by a user with whom there may be some difference/controversy in previous orders, or when there are reasonable doubts that we may have think that the user is carrying out some criminal activity.
We can update the present contract conditions as well as the legal notice/privacy policy at any time.
2. OBLIGATIONS OF THE USER
As a user, you are obliged to communicate to the Entity all the data necessary to access and use the services of this website. The data provided must be true and current, you must be aware that we can make use of them to contact you, if necessary.
It is essential that you provide all the information that we list as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case for possible delays or errors in delivery as a result of the error or omission of data.
The user must make appropriate use of the services included in this website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with their operation.
3. SECURITY MEASURES
We will put in place all reasonable mechanisms within our power to ensure that your personal data is kept secure at all times. However, you accept that the transmission of data over the Internet cannot be guaranteed to be secure against unauthorized access and we cannot be held responsible for any security failure, unless due to negligence our
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify the loss, theft, theft or illegitimate access of your username and password, as well as its knowledge by third parties.
4. CONDITIONS APPLICABLE TO ORDERS
All the products and/or services offered on this website are marketed by: AJUNTAMENT DE BENIFALLET. C.I.F.: P4302500F Address: C/ Major, 1 – 43512 BENIFALLET (Tarragona). Registration data: Registry of Local Bodies of the Generalitat de Catalunya Telephone:
Tourist Office: 977 46 23 34
Coves Meravelles: 977 26 78 00 Email: covesmeravelles@benifallet.cat
5. PURCHASE PROCEDURE
You can browse the website until you find the pass, ticket, ticket or item you want. Once located, clicking on it will access all the information that the website offers.
From here you can add the item to your purchase by selecting “Add to basket”. You will then be directed to the breakdown of the basket to confirm the quantity you want to buy. By clicking the “Finish Purchase” button, you will be directed to the registration page.
You will have to fill in the billing data, and in some cases, also the personal data of each of those attending the event/activity.
*If the Super3 Card is selected, it is necessary to register the membership card number. Otherwise, full payment of the corresponding entry will be required.
Then select the desired payment method (bank transfer or credit card). Accept the terms and conditions of purchase and click “Go to payment”.
At this point the buyer confirms that the payment data entered is correct and true and accepts that the Entity charges the payment.
The Entity will send an email to the buyer of the order received to the email account that he has indicated in the Billing data form. It is possible that the Purchase Confirmation is not received in the “Inbox”, as some Internet services detect it as spam, so the Entity recommends the buyer to check the “Email” in any case rubbish”. The entity will confirm that the order is correct, and within 24-72 hours you will receive another order acceptance email. In the case of tickets to events, each of those attending the Event/activity will receive an email individually with their ticket that they must present to check-in.
Verification for special discounts: it will be necessary to present a valid and valid proof at the time of entry of the visit. If this cannot be verified, payment of the full price of the tickets will be required.
6. AVAILABILITY
All orders are subject to availability. We are not responsible for the non-existence or non-availability of products or services.
If, once the order has been placed, the product or service is not available, you will be informed as soon as possible by email or telephone and the purchase will be canceled in whole or in part.
If you wish to change the dates and times, please let us know at least 24 hours in advance. Every effort will be made to accommodate the change and no extra fee will be charged for this change. After this period, changes can always be made subject to the entity’s availability.
Both the caves and the lake have a limited capacity; you can set a maximum number of tickets per person or group. This information will be clearly stated during the purchase process and will be strictly enforced.
If you have any doubts, we recommend contacting the Entity.
7. CONTRACT WITH THE ENTITY AND ACCEPTANCE OF ORDERS
The order will not be accepted by us until the amount has been charged to our account. We will confirm the acceptance of the order in an email.
Only at this point will the contract between you and us be formalized, and only for the related items in the order confirmation email.
8. CONFIRMATION AND CANCELLATION OF ORDERS
Before finalizing the order on your part on the website, you will be able to review all the details associated with it (amounts broken down in all the necessary headings – taxes, costs, selection of article or service, etc.), being able to correct whatever you consider necessary.
After confirmation, it will not be possible to modify or cancel the order through the website. You will have to contact the Entity by e-mail or telephone.
9. CURRENCY, TAX AND PRICE
In accordance with current legislation, all purchases made on our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.
All prices are shown in euros and must be considered as the final price to be paid by the customer (VAT and other taxes that may apply) excluding shipping costs, when applicable.
10. PAYMENT METHODS AND SECURITY
Any order placed must be paid for immediately after confirmation of the order. Only orders for which payment has been completed and verified will be processed.
Credit cards: Accepts bank transfer, VISA, MASTERCAR, AMERICAN EXPRESS or PayPal cards. The amount of the order will be charged to the card, so you will need to indicate the name, the expiry date, as well as the CVV security code (found on the back of your card)
These data will not be saved or manipulated by us, they will be registered directly to
These data will not be saved or manipulated by us, they will be registered directly in the payment gateway of the corresponding financial institution, in this case CaixaBank. In case the charge cannot be carried out finally (for any reason), the order will be canceled automatically.
TRANSFER
Deliveries: types, deadlines and problems
Tickets, tickets and subscriptions will be sent to the email address indicated. Also, each of those attending the event/activity will receive an e-mail individually with their entry ticket.
If you do not receive the purchase within 48 hours of making the purchase, contact the Entity at covesmeravelles@benifallet.cat or by phone 977 46 23 34 / 977 26 78 00.
Once the order has been delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.
It is recommended to keep this document until the end of the visit/s in case of loss of the other tickets.
To inquire about your purchase of cave or lake tickets, you can call our customer service numbers at the Tourist Office (977462334) or Coves Meravelles (977267800) or send us an email at covesmeravelles@benifallet.cat
Return, cancellation, exchange and refund policy.
The User must make sure, before processing the purchase, of the accuracy and adequacy of the data entered, since it is not possible to return tickets, passes or tickets purchased once the purchase has been made. Not being able to attend or making a mistake when purchasing tickets are not grounds for refunding them.
Tickets can only be canceled due to technical or operational incidents attributable to the website.
In this sense, the user will not be able to exercise the right of withdrawal or resolution provided for in the regulations for consumers and users, as this right is excluded for services related to leisure or leisure activities, in accordance with what is established in article 103 of the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
Changes and returns will only be accepted in the event of cancellation of the event/activity.
The walk with the Llagut de Benifallet is an activity that is linked to the weather conditions. The full amount will only be refunded in the event that, due to said circumstances, it has to be cancelled.
Cancellations and refunds will be returnable in the form of a gift check with an expiry date of one year, from the date of issue. To request a refund, contact us via covesmeravelles@benifallet.cat or by calling 977462334 (Tourist Office) or 977267800 (Coves Meravelles).
In the event that the Organizer decides to proceed with the refund of the price, it will be reimbursed by the Benifallet City Council in the same means of payment used for the purchase (credit or debit card, bank transfer), within the term of fifteen (15) working days from the date of public communication of the cancellation.
11. PARTIAL NULLITY
If any part of these terms of service is contrary to law and therefore invalid, this will not affect the other provisions in accordance with law. The parties agree to renegotiate those points of the terms of service that are invalid and to incorporate them into the rest of the terms of service.
12. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
The Entity reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services presented through it and the way in which these are presented.
The general conditions of purchase must be accepted by the user every time he makes a purchase through the web.
Customers who do not agree with the modifications to the general conditions must notify and, from the date on which the new version enters into force, must stop using the web services.
In the event that some of the terms of the general conditions of sale are declared integral or non-opposable by a court decision, the rest of the provisions will remain in force.
13. APPLICABLE LAW AND JURISDICTION
This site is located and operated in Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflict of laws being applicable.
In those cases in which the customer does not have the status of consumer or user, or who is domiciled outside of Spain, he will submit to the Courts and Tribunals of Lleida, expressly waiving any other jurisdiction that may correspond.
If the user decides to use or consult this site outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant laws.
This contract will enter into force and have full effect from the moment the customer or user accepts it.
This contract, and therefore the general conditions it incorporates, precisely with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by electronic means or regular IT people.
14. COMPLAINTS AND CLAIMS
Visitors are responsible for following staff directions and maintaining appropriate behavior during the visit. Any negligence may involve legal liability and penalties. The organization is not responsible for any loss, damage or injury during the visit.
It is forbidden to take photographs or video recordings inside the caves except in the Sala de l’Amphiteatre (Cova Meravelles). We require that this restriction be respected to preserve the integrity of the cave experience.
Right of admission reserved: The organization reserves the right of admission and may refuse entry to anyone who does not comply with safety conditions, rules of behavior or who exhibits inappropriate or dangerous behavior.
The user can send the Entity their complaints, claims or other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information). In addition, the Entity has official complaint sheets available to consumers and users, which they can request from the Entity at any time, using the contact details provided at the beginning of these Conditions (Information general). Likewise, if a dispute arises from the relationship between the Entity and the User, the User as a consumer can request an extrajudicial dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, on the resolution of online disputes in consumer matters. You can access this method via the website: http://ec.europa.eu/consumers/odr/.
15. DATA PROCESSING
Processed data
- NIF / DNI / Passport / NIE.
- Postal or email address.
- Phone
- Name and surname
- Signature
For what purpose do we collect your data?
Management of the procurement of products and services through the entity’s website by the City Council.
No automated decisions will be made on the basis of this profile.
Mandatory
It is necessary for the interested person to provide their data in order to be able to carry out the relevant treatment.
What is the legitimation for the processing of your data?
• Legal obligation *Article 6.1.c) of the General Data Protection Regulation (RGPD. Treatment necessary for the fulfillment of a legal obligation applicable to the person responsible for the treatment.
*Article 14 of Legislative Decree 2/2008, of April 15, which approves the revised text of the animal protection law.
Failure to provide this information will prevent us from processing your request.
This City Council will be able to verify the accuracy of the data declared by the interested person by virtue of the power of verification attributed by the eighth additional provision of the Organic Law on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
Who is responsible for data processing?
Benifallet City Council Address: Carrer Major, 1 – 43512 Benifallet Telephone: 977 462 005 Email address: aj.benifallet@altanet.org
To which recipients will your data be communicated?
When the communication of data can be carried out in accordance with article 6 of the RGPD relating to the legitimation of the treatment and in the event that a third party proves a legitimate interest as long as the interests, rights and freedoms of the interested person do not prevail.
International transfers
They are not expected.
What are your rights?
Anyone has the right to obtain confirmation as to whether the Benifallet City Council is processing personal data concerning them.
Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion if appropriate, among other reasons, when the data is no longer are necessary for the purposes for which they were collected.
In certain circumstances provided for in art. 18 of the RGPD, interested parties can request the limitation of the processing of their data. In this case, they will only be kept to exercise or defend claims.
Interested persons may object, at any time, for reasons related to their particular situation, to the personal data affecting them being the subject of a treatment based on a mission carried out in the public interest or in the exercise of public powers given to the person in charge of the treatment; or based on the fact that the treatment is necessary for the satisfaction of legitimate interests pursued by the person in charge of the treatment or by a third party, provided that these interests do not prevail over the interests or fundamental rights or freedoms of the person concerned.
If the legal basis of the treatment is consent and the treatment is done by automated means, the person concerned can exercise the right to portability of the data provided.
How can you exercise your rights?
Through a letter addressed to the Benifallet Town Council Address: Carrer Major, 1 – 43512 Benifallet Phone: 977 462 005 Email address: aj.benifallet@altanet.org
Or through:
https://apdcat.gencat.cat/ca/seu_electronica/tramits/habeas_data/
(APDCAT Exercise Rights)
What avenues of complaint are there?
If you consider that your rights have not been properly taken care of, you have the right to file a claim with the Catalan Data Protection Authority.
https://apdcat.gencat.cat/ca/seu_electronica/tramits/reclamacio/
Data retention period
Regarding the conservation terms, those corresponding to the documentary evaluation tables of the Department of Culture of the Generalitat of Catalonia will apply, among others:
TAAD code 588. Entry orders. Evaluation: Document that justifies that the deposit has been made. If applicable, there may also be some other type of document (bank statements, communication, report…) that justifies the entry. Disposition: Total destruction within six years from the date of referral to the external control body or bodies.
Link to information: http://taad.cultura.gencat.cat/
Description of technical and organizational security measures
The technical and organizational security measures are included in the treatment risk analysis, made by the City Council.
In the event of incidents such as extreme weather conditions or technical problems preventing access to the caves or lagoon, efforts will be made to reschedule the visit or a full refund will be provided.